Help
Your TV
Which TVs does it work with?
One tap from the app: Samsung The Frame (2022 and newer) and other Samsung TVs with Art Mode. Phone and TV on the same Wi-Fi; the first time, choose Allow on your TV.
Save in 4K from the app: TCL NXTFRAME, Hisense CanvasTV and any 16:9 TV with an art or gallery mode. Tap Save 4K to Photos, then add the file with a USB stick or your TV’s gallery app.
Save in 4K from the app: TCL NXTFRAME, Hisense CanvasTV and any 16:9 TV with an art or gallery mode. Tap Save 4K to Photos, then add the file with a USB stick or your TV’s gallery app.
How do I show art on my TV?
Open our app on the same Wi-Fi as your TV, pick the artwork and tap “Show on TV”. It appears in Art Mode in a few seconds.
Can I use it without the app?
Yes. In the app, tap Save 4K to Photos, then add the file with a USB stick or your TV’s own app (SmartThings on Samsung). On Samsung, the app does it in one tap.
Orders
Where is my art after I buy?
Right after payment you get a code that unlocks your art in our app, by email too. In the app you can show it on your TV or save the 4K file. Lost the email? Use Find my orders.
How do payments work?
Checkout is handled by Stripe. We never see your card number. Sales tax or VAT is added where required. In the app you can also pay with the App Store or Google Play.
Can I get a refund?
If the artwork does not display on your TV, contact us within 14 days and we will help or refund you. App Store and Google Play purchases are refunded through Apple or Google.
I bought on Etsy. How do I use my code?
Open the app, tap “Have a code?” and enter the code from your Etsy download. The art is unlocked on your phone and ready to send to your TV.
How do exclusive auctions work?
Some artists sell a piece as 1 of 1. Enter the most you are willing to pay: we bid for you, only as much as needed to stay ahead. A bid in the last 2 minutes adds 2 minutes. If there is a reserve, the price must reach it. The winner gets an email and pays within 48 hours, becomes the only owner, and the artwork leaves the store.
What can I do with the art?
Show it on screens you own, for personal use. Please do not resell or share the files. Full terms.
Contact
Email support@example.com. We usually reply within a business day.
Copyright concern? Use our copyright form.
